Refund policy
Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
30-Day Return Window
You have 30 days from the date of delivery to request a return or a refund. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, please ensure that:
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The item is unused, unworn, and in the same condition that you received it.
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The item is in its original packaging with all tags attached.
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You have the receipt, order number, or proof of purchase.
How to Initiate a Return
To start a return, please contact our customer support team at [Insert Your Support Email Address] with your order number and the reason for the return.
Note: Please do not send your purchase back to the manufacturer. We will provide you with the correct return shipping address and instructions once your request is approved.
Return Shipping
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You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
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We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days depending on your bank's processing time.
Damaged or Wrong Items
Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Contact Us
For more information about our returns and refunds policy, please reach out to us at:
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Email: aromabonfire@gmail.com